Home About Signature Ahead of the Curve Travel Consultants images/about/contact Us
Ahead of the Curve

Innovation
At Signature Travel Network ®, we constantly strive to stay ahead of the curve, and behind every
member. Here are some of the key reasons why, every day, more and more travel professionals
are joining Signature.
Cutting Edge  

Signature's customized technology solutions are considered the retail travel industry's most sophisticated, including comprehensive web content for cruises, hotels, land holidays, and destinations — all of which are optimized for mobile devices.

What's more, the full spectrum of online marketing tools and turnkey email marketing programs allow for personalized, one-to-one communications between member consultants and their clients. Best of all, these tools are provided at no cost to members. Signature's proprietary tools include:

  • Pocket ConsultantPocket Travel Consultant— Signature's proprietary mobile app for both Apple and Android devices is the first consortia's consumer app to market.

    The Pocket Travel Consultant provides clients with in-depth information about the cities where they're traveling, on demand, 24/7, anywhere in the world. The app is customized with each member's brand and call-to-action, backed with Signature's technology — and all at no cost to either travel consultants or their clients.
  • Client Reach — Designed to work with ClientBase, Client Reach sends out customized batch emails on behalf of the travel agent to their clients. Client Reach sends out pre- and post-hotel emails, celebratory wishes for birthdays and anniversaries, reminders to book shore excursions, Bon Voyage and Welcome Home emails, destination information emails, and more.
  • Cruise Track — Cruise tracking software designed to notify travel consultants of all changes for a particular cruise and allows them to pass these updates on to their clientele.
  • SigNet News — A personalized desktop news application for our members. SigNet News gives Signature travel consultants quick access to news posted by Signature as well as news from trade press and major publications. The application allows each user to set their own preferences as to the suppliers and news sources they will follow.
Pocket Travel Consultant
Technology
Cruise Finder
   
Marketing Services  

Each year, Signature creates and distributes more than 7 million pieces of direct mail and publications on behalf of members. All campaigns are highly customized, and can be personalized at the agent level. We access members' client database daily, in real-time, complete with full transactional, demographic, and psychographic information. This data enables Signature to orchestrate highly targeted online and direct mail marketing initiatives for members that drive results.

TTESignature has also entered the tablet world with the launch of its dedicated interactive online publication, The Travel Experience. This cross-platform consumer publication is available for clients on the computer, iPads and other tablets. This interactive publication complements Signature's printed magazines with new content, featuring integrated video, photo galleries, quick facts and much more.

Signature's consumer marketing materials include:

  • Ultimate Experiences
  • Travel Redefined
  • The Travel Magazine
  • Luxury Benefits Brochure
  • The Travel Experience
  • Direct Mail Campaigns

The Travel Experience
Marketing Overview
The Travel Experience
   
Global Hotels  
Hotel GuideSignature's hotel program was launched in 2005, with 150 properties. The current collection includes over 800 of the world's best hotels, resorts, lodges and spas in 85 Countries and 450 unique destinations. It has been designed to bring benefits to Signature's clients, as all participating properties offer a minimum of breakfast for two daily and a special Signature privilege, such as a round of golf, spa treatments, airport transfers, free internet, resort credits, or other amenity. These exclusive privileges are in addition to late check-out, early check-in, upgrades, as well as competitive rates.

Participating properties are featured in a Hotel & Resort Program Directory, which is printed and distributed each year. Every hotel is featured with an image, a property description, and Signature Privileges. Copies of the directory are distributed to the members and their best clients.

Signature's world-class hotel program now features more than 15,000 pages of proprietary online content, available through members' websites. This content includes images of each hotel, and detailed room descriptions and photos for each category. In addition, travel consultants and consumers can access Google maps, destination information, hotel facilities, online links to key contacts on property, dining information, and much more.

Hotel Program Overview
Hotel Program Overview
   
Exclusive Products  
Signature provides members with a wide range of unique privileges that help close sales and build client loyalty. Our cruise program offers a host of exclusive privileges on more than 2,500 sailings, including:
  • Private car-and-driver sightseeing experiences
  • Prepaid gratuities
  • Private food and wine events
  • Onboard hosts and shipboard credits
Members and their clients can also take advantage of value-added features on hundreds of exclusive land offers, with over 800 hotels and resorts. In addition, Signature's portfolio of Destination Specialists provides access to the finest providers of customized travel experiences around the globe.
Tour/Land Overview
Destination Specialist
   
 
 
Training and Support
Signature University is the network's online learning portal that is designed to support the professional development of its members. A diverse content library includes live and on demand webinars, how to guides and video tutorials that are searchable by key words providing one click training access to relevant topics. The curriculum covers technology, marketing, sales, customer services, product/destination knowledge and business skills. "Signature Educational Journeys" are exclusive preferred supplier familiarization trips offered only to members.

Additionally, SigNet, the network's Intranet, serves as the members' primary resource for information on supplier partners, exclusive amenities, promotions, destination content, marketing, news and more.
 
Top Level Networking
Throughout the year, Signature conducts face-to-face training and meetings for owners, managers and travel consultants. These networking opportunities provide relevant access to the latest business initiatives, professional development, and preferred partners, as well as the expertise of industry leaders.

Annual events include:
  • Regional Sales Seminars for Travel Consultants
  • Regional Meetings for Owners & Managers
  • Owners' Meeting
  • Sales Meeting & Trade Show
 
  A Few Words  
Testimonial

"Signature's online tools have enabled us to maximize the potential of each sale. Our travel consultants' leisure business continues to grow, supported every step of the way by Signature's best-in-class technology platform."
Wilma Boyd, Preferred
Travel of Naples

"Signature's Hotel & Resort Program gives us a great competitive edge at point of sale. The complimentary privileges at over 700 hotels worldwide ensure that our travelers are welcomed like VIPs."
Wido Schaefer, TravelStore

"Our travel consultants receive exceptional support from Signature on a daily basis. The assistance provided by the network's staff enables us to close more sales and exceed our customers' expectations."
Bryan Leibman, FROSCH

Testimonial
 

"Signature's Client Connection CRM system has made a positive difference in my agency. I now manage my database more effectively and ensure our clients get the right message at the right time."
Maureen Jones,
All-Horizons Travel

"As one of Conde Nast Traveler's top cruise specialists, it's essential for me to deliver the best overall cruise value on every booking. Signature's extensive program of complimentary cruise privileges enables me to stay competitive and go 'above and beyond' for each client."
Tom Baker, CruiseCenter

"As new members of Signature Travel Network, this was our first sales meeting and trade show. We brought a team of 20 who all left overwhelmed and energized with the quality of the participating suppliers, the sophistication of the technology and marketing tools, and the overall support and camaraderie that this network delivers. The path to Merit's future success is absolutely with Signature.  The challenge now is to implement and fully utilize the programs and tools available to us. We are fully engaged, and look forward to coming back next year with an even bigger group!"
Mike Dawson, President of Merit Leisure Group

 
 
Testimonial
 
 

"In my years coming to the Signature conference, I have seen the growth and continuous, meaningful impact Signature has had on its members, which has translated into continued mutual success. Signature's tremendous sales growth with Regent Seven Seas Cruises in 2011 has led the way and certainly helped make this the best year ever for RSSC."
Mark Conroy, President of Regent Seven Seas Cruises

"Starwood Hotels & Resorts Worldwide has enjoyed a long and valuable partnership with the members of Signature Travel Network. The 200 plus members create a powerful, professional and focused network driving significant revenues to our luxury and resort hotels worldwide demonstrating year over year positive revenue gains. Signature is a key partner in driving results."
Chris J. Austin, Vice President of Global Retail Leisure & Luxury Sales, Starwood Hotels and Resorts

"Recently, Tourism Australia made the decision to increase its partnership and make a significant investment with Signature Travel Network. After attending the conference, we can adamantly say this was the right investment based on the strategy of growing incremental traffic to Australia. Our partnership is already paying dividends."
Daryl Hudson, Vice President, The Americas, Tourism Australia

 
  © 2014 Signature Travel Network