Crystal Cruises®: Crystal Serenity®
Based upon 93 reviews.
Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.
Cartagena, Panama City, Cabo San Lucas
Pros: Outstanding service, comfortable staterooms
Monaco, Cannes, Corsica, Liverno, Portofino, Porte Venere, Piombino, Rome
Pros: Very Efficient service, excellent facilities, wonderful penthouse suite, Butler service awesome
Cons: Lots of people on a fairly big ship for my experiences, but didn't seem crowded all the same
A Wonderful 25 Day Trip
Amsterdam to Nice - 2 back to back cruises
Pros: Friendly, accommodating staff, all without exception delightful people. Food and wine selections are beyond compare, most lectures exceptional, night time entertainment exceptional.
Cons: Excursions uneven in quality from outstanding to unacceptable. Crystal still does not provide remote transmission devices for guides and clients and as a result, clients cannot hear excursion guide unless they are right next to guide. A few on board lecturers were not up to the usual quality.
Portofino, St. Tropez, Florence, Adjecco
Pros: Flexibility, Food, Service, attention to Detail
First Time on a Crystal Cruise
OCY190511-06 Riviera Romance, May 11-17
Pros: Great Service from Great People!
Cons: Trip wasn't long enough
Captivating Cote D'Azur
Rome, Sorrento, Propriano, Cannes, Marseille, Barcelona
Cons: Tight quarters
St Martin, St Barts, St Kitts, Antigua, Turks
Pros: Service, Restaurants, Lectures
The Jewel of Crystal
Pros: From beginning to end your every need is anticipated and delivered! Service, staff, food and entertainment is welcoming, professional, well trained and first class. The all-inclusive service is delivered all across the ship with attention to detail, excellent attentive staff.
Cons: Penthouse suites are not as large as other ships but bathroom and amenities are great.
Crystal Serenity is Better than EVER!
Pros: New restaurants, open dining, new entertainment
Cons: Shore Excursions
Athens to Barcelona
Athens to Barcelona through Italy and Sicily
Pros: excellent service
World Cruise 2019 on the Crystal Serenity
The World Cruise
Pros: The staff, Itinerary, length of the cruise, lectures, acitivties, food!
Santa Barbara, San Fran. San Diego, Ensanada, Catalina
Pros: no pros
Cons: no cons
Crystal serenity sailing Sept 9
Pros: Excellent staff, Food is fresh and tasty. Itinerary was great.
A few segments of The 2018 World Cruise
Singapore, Malaysia, Thailand,Myanmar, Sri Lanka, India, Oman, Bahrain, Qatar, Abu Dhabi, Dubai, Al Fujayrah, Jordan, Israel, Italy
Pros: You were well taken care of on the cruise and greeted by your name. You were not just a number as on some of the other cruise lines.
Our 8th on Serenity
Pros: Just refurbished and 69,000 tons for 980 guests !!
Cons: None of significance
Excellence at Sea!
Charleston, Florida, Panama Canal, Acapulco, Puerto Vallarta, San Diego, LA
Pros: Food is fabulous! Staff is wonderful beyond belief! Love all inclusive. Love the bridge program, love the free WiFi.
Cons: Tom and Marsha were not the best bridge teachers. I really miss the printed newspaper every day. I felt very uninformed leaving the ship. Would like more news on the TV and less fluff!
Citadels and sky scrapers
Providence, NYC, Boston, bar harbor, Halifax, sundry, Quebec City, montreal
Pros: Great food, service and shore excursions
Alaska, Canada, Greenland, New England
Pros: Once in a life time adventure. Spectacular scenery & wild life.
Cons: A little to long. Gained to much weight....
First Class Cruising
Alaska, Northwest Passage, Greenland & New York
Pros: Great ship, super staff and cruise director, great entertainment
Exceeded our expectations
Pros: Food, Wine, Service, Staterooms, Itinerary
Cons: Entertainment and music is geared for a mature crowd
Alaska and Canada
Pros: Great food, service and atmosphere
Cons: Rainy and cloudy
Pros: Crystal Serenity meets the expectations of all passengers, both first time and repeat guests.
Cons: Cabins are small. Many evening shows have been playing for over a year.
Alaska family getaway
Pros: On top of the game of cruising.
Simply the Best
San Francisco, San Diego, Santa Barbara, etc.
Pros: Beautiful ship with excellent service!
Cons: Entertainment is not as good as it used to be. Bring back old shows.
2017 Full World Cruise
Pros: Family feeling on board Serenity during FWC. Outstanding onboard entertainment staff, waitstaff, and family feeling among guests and staff. Also, the outstanding quality of the lecturers, destination specialist, and clergy.
Cons: Ship needs some refreshing - carpets wearing, etc. 2017 world cruise itinerary was not attractive to many - too much So. America.
Key West, Columbia, Costa Rica, El Salvador, Panama, Cabo San Lucas, San Diego, Los Angeles
Pros: Staff, food, entertainment, days at sea, most ports
Cons: Some excursions were weak
Pros: Excellent itinerary and service
Cruising in Style
Chile, Antarctica, Uruguay, Falkland Islands, Argentina
Pros: All-inclusive, interesting and timely lectures, outstanding service
Luxury on the Water
Antarctica and South America
Pros: Fabulous speakers, exceptional entertainment, dining choices, beautiful ship, friendly passengers, well trained crew
Cons: Change to all inclusive seems to have lowered level of service
Panama, Ecuador, Peru, Chile
Pros: Friendly, helpful staff, attention to detail, comfortable cabin
Pros: Great service. Top quality food and drink. Multiple entertainment venues.
Cons: Surcharge for premium wines and liquor a bit excessive. Main dining room a bit too crowded.
Crystal Serenity #7326 as always
Quebec City, Bar Harbor, Boston, Newport, NYC, Baltimore, Norfolk & Ft. Lauderdale
Pros: Outstanding service and food on board
Cons: worst shore excursion ever in Norfolk disorganized disembarkation day
Pros: Great ship and friendly folks
Cons: Did not visit the ports as advertised.
New England Cruise 10/3/17 - 10/14/17
New England, Quebec City and Montreal Canada
Pros: Excellent service by crew! Food was great!
Pros: Great programs, entertainment, food, gentlemen hosts
Cons: No singles gathering
New York, Halifax and Canada
Pros: Perfect service, food, staff and amenities
First large cruiseship through the Northwest Passage
Pros: Superbly executed expedition adventure by a luxury cruiseship.
The Best cruise EVER
Alaska on the Crystal Serenity
Pros: Dining, cabin staff, Dining staff and wine steward.
Cons: Distance where docked from actual towns or buses etc. and onboard activities very limited.
Crystal maintains high standards on both the Serenity and Symphony
Alaska and British Columbia
Pros: Excellent service from wait staff and maids. Very attractive public space. Good options for dining. Excellent excursions for the most part.
Cons: Problem with seating for dining. We requested a table of 6. There was no one but us at the table for 7 of the 10 nights - and then, only 2 peoplel - never 10. Not much effort to bring others to our table.
Hawaii cruise San Francisco to San Francisco May 28 to June 13
Honolulu, Lahaina, Kona and Hilo
Pros: Service, amenities, food, lido deck, lectures, Prego,
Cons: Only one average meal, second visit to Silk Road
First Class Ship
Hawaii - Honolulu, Oahu; Lahaina, Maui; Kona, Hawaii; Hilo, Hawaii
Pros: Entertainment, Lectures,
Cons: Tours l
Independent Travel Counselor - Signature host for 2016 World Cruise
Full World Cruise
Pros: Staff, classes, lectures, entertainment, food
Cons: Allowing guests on the FWC for 3-5 days instead of whole segments.
Serenity at It's Best!
Pros: Personal service is outstanding!
Cons: Elegance factor over several voyages is decreasing. People with shorts at the Crystal Lounge being served after 6 pm
Bali to Singapore
Bali to Singapore
Crystal Serenity South Pacific
Oahu Hawaii, Fanning Island, Fiji, W.Samoa, New Caledonia, Sydney Australia
Pros: All-Inclusive, Good Passenger/Space Ratio around ship, Good Passenger/Staff Ratio
Pros: Great way to spend the holidays!
Cons: Many young families
Crystal Serenity - Flavors of the Caribbean - Nov-Dec 2016
Caribbean, Cozumel, Grand Cayman, Ocho Rios, San Juan, St. Barts, Tortola and Key West
Pros: Crystal is the best. Not one complaint along the way.
14 Day Caribbean Cruise
Pros: The ship has not changed much since the takeover of Genting. Food and service remain on high levels. Best part about the Serenity is Tastes which is open at night for a casual dinner.
Cons: Nothing but the problem with the stop in Samana
Crystal Serenity Review
US and Caribbean
Pros: Excellent food and service
Cons: Assigned Dining
First time traveler on Crystal
NY, Baltimore,Charleston,Dominican Rebublic,Aruba,Curaçao,Turks and Caicos
Pros: Service levels were exceptional, as well as overall quality of food. A beautiful ship
Cons: A little older demographic than expected
Fun and Easy Trip
Canada/New england/New York
Pros: Short flight to Quebec City which we loved. Stayed across from the pier so easy to embark. Ship has all amenities which we enjoyed: Gym, library, theater, salon and spa.Seamless in terms of boarding and disembarking the ship.
Cons: Little bigger than we like.Food was good but not exceptional. Lectures were mediocre, and entertainment was average.
Crystal Serenity Feedback
Pros: Beautiful Ship and Terrific Customer Service. The food and activities were wonderful
Cons: The location of my cabin was awful.
Pros: Generally the food is excellent and the entertainment good.
Cons: Two sittings of dining is never desirable. The first is too early the second too late and dining by reservation was difficult to do online.
Vistas of the Aegean Sea
Istanbul, Ephesus, Santorini, Rhodes, and Mykonos
Pros: Beautiful ship, luxurious cabins, fabulous food, and great excursions
My Crystal Experience
France, Spain and Portugal
Pros: Food and service was very good. Stops were interesting/
Cons: lack of food availability after pm unless you went to the dining room. o type buffett available after 1:30 pm unless you wanted hamburgers or hot dogs
Bonny Isles RT Dover
UK Ireland and N. Ireland
Pros: Excellent staff, delicious meals, superior computer classes, lectures and activities.
Cons: Weather prevented the tenders for operating at four destinations during the cruise. A different port was substituted for one, but we remained at sea for three others. The ship's swimming pool was closed ssed three
Guests always the staff's first priority - wonderfully accommodating!
London, Dover and beyond in the UK and beyond.
Pros: Excellent service from staff; preferences recalled within a day or two. Professional and friendly at the same time. Active casino with sufficient gaming choices and at-sea-day specialty games. Dining is not remarkable but restaurant service indulgent.Great premium wine choices.
Cons: Specialty restaurant reservations too limited and charging for a second or third visit,whether or not one can reserve at a reasonsable time, is nickel and diming! We are sure those with more stalk miles receive preferential treatment but we pay just as readily and just as much. Deluxe staterooms too small; need partisan between bed and sitting room. Film options could be more current. Improve Trident Bar seating.
Crystal Serenity- June 12, 2015
2015 Full World Cruise
Full World Cruise
Pros: The entertainment -singers and dancers, Serenity Orchestra, Astoria Strings, special productions directed by Shane Morley were exceptional.
Cons: Many FW Cruisers said they were a bit disappointed in this cruise because they expected a "Wow" factor since it was touted as the special 25th anniversary sailing. There were 608 FWC guests which made the ship more crowded than usual and did not allow for special events on board as usual.
over the bounding main.
Lisbon to Tenerife, sea days, then Key West and Miami
Pros: service, food, ambiance, all-inclusive, both ports of call
Cons: a bit bouncy now and then, ship to airport transfers not well managed
Wonderful first cruise on Crystal
Pros: Personal attention, small ship, great staff, great food and drink
Cons: Not any.....
Tortola, St. Barts, St. Kitts, St. Lucia, St. Martin,
Pros: Like being at the Ritz Carlton for 10 days.
Cons: That it needed to end.
Great cruise line that has slipped big time
St Barts, St Lucia, San Martin, etc
Pros: Superb staff cannot do enough to make your stay all that it should be
Cons: New menu with moleclar food - foams
Maritime Explorer Cruise #4324
Quebec, St. Lawrence River and Gulf
Pros: Everything was terrific. Great food, attentive staff, extremely clean, great decor, super accomidations
Cons: Needed more entertainment - shows in other lounge and more activities to participate in that would get you to know more people on board.
Trip on Crystal Serenity
Boston to Quebec City
Pros: Everything good. Highest quality food and service
Autum Palette cruise Boston to Quebec
Pros: Excellent itinerary, food and cleanliness of the ship
Cons: A combative sommelier in the main dining room; people did not understand the "only two visits to the speciality restaurants and up to 3 visits for Tastes before they were charged a whopping $30.00 per person for any additional visits.
London, Channel Islands, Waterford, Belfast, Dublin, Reyjavik, Halifax, Bar Harbor
Pros: Beautiful ship, excellent service
Cons: Food not as good as previous Crystal Cruises
Southhampton, Guernsey, Ireland, Iceland, Nova Scotia, Bar Harbor, Boston
Pros: very clean, well-run ship, excellent food, company and entertainment, travel
Cons: no cons, worth every penny
Barcelona to Rome
Pros: Food, service and ship
Cons: Confusion on departing ship
Barcelona, St Trope, Monaco, Porto Venere, Rome
Pros: All inclusive means not only food, drinks but service as well
Cons: Maybe better Production Shows on certain nights
Monte Carlo to Lisbon
Mona Carlo to lisbon
Pros: Excellent staff and food
Cons: Poor activities and entertainment
Pros: Overnights in Monte Carlo, Barcelona and late departure from St. Tropez were great because there was no time pressure to return to the ship.
Cons: Additional charge for specialty restaurants on an " all inclusive" is not a great new change.
istanbul to rome
Pros: size of ship/ perfect layout/alternative dining amazing
Cons: dining room food/staff not as attentive as in alternative areas
Great Luxury Experience
Mediterranean from Barcelona to Rome - 9 day
Pros: Service and crew's attitude throughout. Food preparation and entertainment is #1
Cons: Shore Excursions and inexperience in housekeeping
Crystal Serenity First trip
Venice, Kotor, Scilily, Sorrento, Rome, Monaco, Florence, and Barcelona
Pros: Excellent food and service by Crystal as always; excursions excellent and fairly priced; ship had excellent stability in some fairly rough Mediterarian water; heard no complaints from anybody on the ship about Crystal.
Cons: We expected more from Serenity than we have received service and quality wise from Symphony and feel that Symphony actually, as of our last cruise on her July 2012 in the Baltic, was superior. Sometimes the little things that are missing are very obvious as you have become used to them
Outstanding cruise line!
Venice, Sicily, Rome, Monte Carlo, Florence and Barcelona
Pros: customer service, food and entertainment
40th Anniversary Celebration
Yucatan and Honduras
Pros: It was just wonderful, fabulous.
Cons: Just too much to do on-board, had to set priorities.
The only way to see the Caribbean / Crystal Cruise Line
Pros: Great ship, great staff, great food, and overall great experience.
New York to Quebec City on the Crystal Serenity
New York, Newport, RI, Boston, MA, Portland and Bar Harbor, ME, Halifax and Sidney, Nova Scotia, Quebec City, Canada
Pros: The service, food and accommodations are wonderful.
Cons: The trip ended too soon.
review of crystal serenity ship and trip from quebec to french canadian isles
Outstanding cruise experience!
Quebec CIty and eastern Canadian Isles
Pros: Incredible, attentive staff, gorgeous staterooms and public spaces, outstanding cuisine, beautiful spa and with wonderful gym facility. .
Cons: Shore excursion itineraries can vary greatly from excellent to unacceptable.
Crystal Serenity - All Inclusive feedback
Dover to Barcelona
Pros: Great lectures, Art at Sea, complimentary wine in staterooms on request, tips included.
Cons: Turndown pillow chocolates are gone but not greatly missed.
Crystal ship Serenity as of September 2013
Pros: Dining outstanding and terrific service
Cons: Carpets in some areas need updating and will be done in November 2013
The Crystal Baltic Cruise
Pros: Staff, Alternative dining, entertainment, great bars!
Cons: Stateroom size compared to competition
Crystal Serenity Voyage to the top of the World
Pros: Service, Food and Entertainment
Cons: Cabin Size
Russian Reverie Baltic Cruise
Baltic from Copenhagen to Stockholm
Pros: All-inclusive program, culinary experience, the shuttle bus from the pier to the middle of town, Prego & Silk Road, all of it!
Cons: I really cannot complain about anything.
Great Way to Spend The Holidays
Pros: Her Crew and everything else
12 Day Cruise from Lisbon to Barcelona
Lisbon / Barcelona
Pros: All inclusive except Shore Excursions -but have complimentary shuttle buses in most ports
Cons: Cabins are quite small
Oct 5, 2013 "Barcelona - Istanbul: Memorable Med Cruise" - 12 nights.
Pros: All - inclusive, except for shore excursions. However, most ports include a regularly scheduled complimentary shuttle service into main part of town.
Cons: The logistics could be re-thought when in port disembarking to meet a tour bus or private car and drivers. Additional staff to offer directions may be more useful.
Pros: I highly recommend Crystal for their food, service, entertainment, and guest speakers.
Cons: I cannot think of anything to fault on the Crystal cruise I was on. Everything was very well organized, the service was impeccable, and the food always delicious.