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Crystal® cruise vacations epitomize indulgence, which we underpin with exceptional extras and unique privileges!

Crystal Cruises®: Crystal Symphony®

Overall Rating:

Based upon 103 reviews.

Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.

Happiness

January 2020

San Diego, Santa Barbara, Monterey, San Francisco, Catalina, Ensenada

Pros: The ship and hospitality was absolutely wonderful (Top Notch)

Cons: None

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Fabulous

September 2019

Alaska reposition

Pros: Everything was perfect

Cons: None

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Trip of a Lifetime!

August 2019

Alaska

Pros: The food, the ship, the staff...everything!

Cons: none

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Crystal Symphony -7/12/2019 Alaska

July 2019

Alaska

Pros: Excellent service, no smoking policy great, no lines or crowds anywhere!

Cons: very few fitness classes offered, spa people too pushy selling products, no "sail away" party, did not like my stateroom with the fixed window and VERY limited view.

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Alaska

July 2019

Alaska

Pros: The smaller ship was a pleasant surprise.

Cons: None

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An amazing cruise!

July 2019

Alaska

Pros: A beautiful ship, gorgeous staterooms. The food is simply amazing, and the ship staff are all friendly and bend over backwards to be helpful

Cons: Entertainment was spotty....comedy and singing performances were better than the dance shows. The fitness center is small.

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Reminiscing about our recent trip

July 2019

Alaska

Pros: loved the new addition for us of Silk, Nobu's excellent, Prego excellent

Cons: live shows

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Alaska

July 2019

Alaska

Pros: Was great

Cons: None

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Classic Crystal charm

June 2019

Western Seaboard - San Francisco to Vancouver

Pros: Excursions, at sea day activities,dedicated staff and Prego, Prego, Prego!

Cons: Trident Bar needs better bar seating for bar lunchers. Dinner menus or sample or featured selections should be published in Refections.

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Hong Kong to Tokyo, 17-night, May 2019

May 2019

Hong Kong to Tokyo

Pros: All-inclusive, superb friendly service, interesting ports of call

Cons: The shore excursions were not inexpensive and with this clientele, they had their challenges keeping the group together. They should use a headset unit for sightseeing.

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STAY ON THE SHIP!

March 2019

Singapore, Thailand, Cambodia, Vietnam, Hong Kong.

Pros: Entertainment and staff.

Cons: Excursions.

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New Zealand, March 2019

March 2019

New Zealand

Pros: Amazing food and service

Cons: None

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At sea

November 2019

Caribbean

Pros: All good

Cons: none

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J&B Central America Voyage

October 2019

Central America.

Pros: Beautiful ship with nice crew to guest ratio. Excellent entertainment and enrichment lectures.

Cons: Shore excursions are not all-inclusive. Showroom shows are not that great any more.

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Escorted two cruises on the Symphony

January 2019

South America

Pros: Great entertainment and lecture series.

Cons: Very small rooms if you are not in a Penthouse

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Crystal Symphony

January 2019

Brazil

Pros: Service and good lecturers on board.

Cons: Food in Silk Chinese Restaurant ( not up to a good Chinese restaurant standard) the menu is limited and nothing special.

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Crystal Symphony

September 2018

Canada New England

Pros: Specialty dining was superb

Cons: Shore excursions a bit overpriced

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First timer

August 2018

San Francisco to New York

Pros: Staff was excellent. Personable and caring, they try to meet all your needs

Cons: Bridge Club room. It seems that is the only place to play any other type of card and table games. Was asked to leave by bridge club

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Cruise Evaluation

May 2018

Hawaii

Pros: Staff-Food- Ship all excellent

Cons: Lousy Wi Fi--worst I have ever had

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Crystal Symphony - Western Australia, Tasmania, NSW

February 2018

Western Australia, Tasmania, NSW

Pros: Sophisticated, Relaxing, Exciting, All-Inclusive

Cons: Can't think of any Cons

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Crystal Symphony to the Amazon

November 2018

The Amazon

Pros: Many dining options, all with excellent food. The service was friendly and efficient. Good entertainment and speakers

Cons: The verandah staterooms are small

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Crystal "Symphony" Delivers!

October 2018

Canada New England

Pros: Dining, Entertainment, Outstanding Service

Cons: Trident Grill & Silk Are Only Dining Options Between 1:30 PM-3 PM. Both Venues Are Quite Small.

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HAPPY IS CRYSTAL

January 2018

Australia

Pros: Great food , entertainment, booze, service, friendly crew,

Cons: there are none.

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Great way to see the countries of Southern Africa

January 2018

South Africa, Mozambique, Namibia

Pros: Superb accommodations, excellent, 2nd to none service, wonderful food, very high quality entertainment, beautiful ship

Cons: none noted

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Norway North Cape Cruise

July 2017

Norway North Cape

Pros: None

Cons: WIFI was slow and metered at 1 hour per day so used up quickly.

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13 day Central America Cruise

May 2017

Central Amereica

Pros: Being on Crystal. Always a great experience.

Cons: None

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Crystal Symphony NY-Reykjavik May 19-31, 2017

May 2017

Reykjavik, Iceland

Pros: Many choices of daily activities for all interests.

Cons: Ship looks tired. Will be refurbished in the Fall of 2017.

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My cruise

April 2017

Beijing, Hiroshima, Shimizu, Osaka, Tokyo

Pros: service, food,

Cons: floor shows, expensive shore excursions

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Crystal Symphony

April 2017

China Japan and Korea

Pros: Still better than most cruise lines.

Cons: Service are uneven

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Magnificent Malay Cruise

March 2017

Bali; Brunei; Singapore

Pros: wonderful places to see from Bali, Komodo, Kota Kinabalu, Brunei & Singapore

Cons: some of the shore excursions did not do justice to the places

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Bali to Hong Kong

February 2017

Bali to Hong Kong

Pros: good food, free internet, great shows, smoking room, free laundry, bridge director

Cons: small staterooms, tours in crowded environment. we used to get

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"The Gold Coast and Beyond" February 10, 2017 Cruise

February 2017

Australia/Bali

Pros: Wonderful itinerary. Enjoyed days at sea with many activities. Staff and crew the very best at sea!

Cons: Dinner menu trying a little too hard. Look forward to a more relaxed dining experience.

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Delightful in every way

November 2017

Cyprus, Israel, Jordan, Oman, Dubai

Pros: Service on all levels, Cabin / Suite quality and features, Dining options each with wonderful service quality, Entertainment including Crystal musicians and ship entertainers, PLUS invited guest entertainers, The Bistro!

Cons: Embarkment experience

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President's Cruise 2017

November 2017

Middle East

Pros: Itinerary

Cons: Poor Embarkation Process at Rome

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Amazing cruise

October 2017

Mediterranean

Pros: Service is exceptional. Everyone pleasant and eager to help

Cons: Expected to see more shops and better looking ship

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Crystal Symphony - Australia/New Zealand

January 2017

Australia/New Zealand

Pros: Staff, food, enrichment offerings,

Cons: None

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Memorable Australia/New Zealand adventures

January 2017

New Zealand/Australia

Pros: AWESOME countries, itinerary, Location of stateroom convenient & accessible to front desk, shore excursion desk, dining room, entertainment; Sea daze/days were fun filled w/varied activities so hard to choose; Speciality restaurants; Captain, crew, staff friendly, helpful & accommodating; laundry facilities; NZ ports were outstanding + shore excursions; disembarkation quick & organized; ship was very clean, sparkly; crew helpful + careful during 2 days that "tendered" into since seas were rough; EXCELLENT RATING

Cons: laundry facilities hours could have been extended; gym area for exercise classes need to be expanded; embarkation was not as organized as disembarkation

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Excellent Cruise

January 2017

New Zealand

Pros: None

Cons: None

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crystal score

January 2017

Australia/NZ

Pros: overall good

Cons: need to revamp dining reservation system

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No Title

August 2016

Europe

Pros: None

Cons: None

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1st time on Crystal was a wonderful experience

August 2016

British Isles, Ireland, Scotland

Pros: Service, food, entertainment, variety of activities

Cons: Staterooms quite small

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Lovely ship and exceptional crew

July 2016

Hamburg, Christensand, Edinborough, Newcastle and Amsterdam

Pros: Helpful, pleasant staff. Outstanding service. Well planned educational lectures and classes. Unbeatable menu and food quality

Cons: Ports were quite a distance from the advertised cities. Bathrooms were very small.

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Grand Britannia Sailing

July 2016

Isle of Skye and Guernsey

Pros: great itinerary

Cons: time of the cocktail party

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7-Night North SeaMedley Cruise

July 2016

Amsterdam

Pros: Public spaces were fantastic (esp. Palm Court) and crew was above and beyond expectations.

Cons: Main Dining Room menus seemed focused on cost savings compared to Mediterranean cruise.

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Crystal Symphony Baltic Sea

June 2016

Copenhagen, Stockholm, St Petersburg, Helsinki

Pros: Excellent cruise line

Cons: None

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Crystal Symphony

June 2016

Belgium, Netherlands, Norway, Sweden, Denmark

Pros: None

Cons: None

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Goddesses and Gladiator Cruise

May 2016

Greece and Italy

Pros: Bespoke service, as always, on Crystal with a nice itinerary. This was a Food and Wine cruise as well.

Cons: A shame we had to miss Istanbul.

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A little piece of heaven on the seas

April 2016

Greek Isles

Pros: Beautiful ship, perfect itinerary (Greek Isles) AMAZING staff.

Cons: None

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Trans Atlantic depart Miami March 25 disembark April 10

March 2016

Trans Atlantic

Pros: Ship was clean and beautiful, service was great

Cons: Entertainment needs a upgrade

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Incan immersion

February 2016

chile, peru, ecuador, panama, columbia, jamiaca, key west, miami

Pros: staff, all inclusive program, food, casino

Cons: too many unknown ports with long bus rides for excursions, entertainment

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Papeete French Polynesia to Auckland New Zealand

December 2016

South Pacific

Pros: Very relaxing way to sail the Pacific Ocean

Cons: Not for anyone who wants a port intensive cruise.

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Holidays Down Under 2016/17

December 2016

New Zealand and Australia

Pros: Service, food and entertainment

Cons: Some waitlisted shore excursions did not clear

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Crystal Symphony California Cache

November 2016

round trip San Diego

Pros: Immaculate cabins, no long flights, delicious food and especially the homemade icecream cones . Good entertainment and wonderful staff.

Cons: can have rough seas heading to SFO. Dinner seatings at 6:00PM and 8:30PM. Once you experience anytime dining, it's hard to go back to set times.

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Crystal Cruises/Symphony

November 2016

California coast: San Diego, Avalon, San Pedro Santa Barbara and San Francisco.

Pros: free public laundromats, complimentary shuttle service in many cities, excellent lecturers, great shore excursions, early shows for late dinner seating, excellent menu and tasty food.

Cons: Combined Capt. welcome aboard party with Crystal Society party, raised from 20 to 25 the number of cruises needed to get penthouse upgrade, Crystal Hostess no longer introduces passengers to Capt. at entrance to Welcome Aboard Party,

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Fantastic as always

November 2016

Panama Canal

Pros: Service, Food, Amazing staff, wonderful talks and shows.

Cons: Movies offered in theatre and on TV were very OLD or very unknown.

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I don

October 2016

Europe

Pros: ibid

Cons: ibid

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Perfect

October 2016

Italy, France, Spain

Pros: Everything

Cons: None

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Antarctic and So American Cruise

January 2016

Antarctica, Argentina, Uruguay

Pros: Everything--the ship, cabin, crew, food, specialty restaurants, entertainment, itinerary was excellent.

Cons: Nothing

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Excellent Cruise

September 2015

Montreal to New York

Pros: Accommodations, food, entertainment

Cons: None

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Eastern Canada 2015

September 2015

Montreal to Quebec

Pros: Service, dining, accommodations, entertainment

Cons: None

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Great trip

September 2015

Montreal, Canada

Pros: Food, Service, size of ship, interior of ship was excellent

Cons: Rooms (except for Penthouses) are tight - smaller than what we are used to on a cruise.

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Baltic Cruise

August 2015

Stockholm, Helsinki, St. Petersburg, Talinn, Riga, Klaipeda, Warnemunde/Berlin, Copenhagen

Pros: Gourmet food in small pertions, superb staff, impecable service

Cons: None

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Luxurious Cacation

August 2015

Copenhagen, Rostok,Germany, Helsinki, Finland and St. porters burg, Russia

Pros: Outstanding service, food and accomodations

Cons: Social events and activities could have been communicated more timely.

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There is no better cruise line!!!!

June 2015

Iceland...Ireland...Scotland...England

Pros: Great service, great food, great tours.

Cons: I wish the staterooms were a little larger

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Grand Panama Canal Cruise

May 2015

Panama Canal

Pros: Crystal seems to take care of the crew. They are happy many have been with Crystal for several years.We are all taken care of. Service fantastic!

Cons: none.

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Luxurious and Relaxing

May 2015

Pacific Coast - US

Pros: Personalized attention from employees. Excellent food. All-inclusive. Size. Beautiful decor.

Cons: Older age of cruisers. Cabins were small.

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Recent trip to Asia

April 2015

Tokyo

Pros: Food and personnel

Cons: Ship is getting older and needs some refurbishment especially on balconies.

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Wonderful cruise

March 2015

China

Pros: None

Cons: It would be so nice to have some consistent live music in the Palm Court for cocktail hours between 5:30 pm and 7:30 pm. On my recent cruise the entertainers were rarely there, and when there, they were not performing very much.

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Crystal Symphony Shines

March 2015

Southeast Asia-Singapore to Hong Kong

Pros: Service By All Staff, Ship Size, Variety Of Public Areas-Indoor and Outdoor

Cons: Having To Leave The Ship

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China

March 2015

China

Pros: Spectacular service, outstanding dining, excellent entertainment.

Cons: Smaller port tours were disappointing. Pay attention to prices of tours. Some are unexpectedly pricy. For example 3 hour architectural tour of Shanghai was $500 for two.

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Top Cruise Line

February 2015

Bali, Malaysia, Thailand, Vietnam, Sanya, Hong Kong,

Pros: Food, Service

Cons: Entertainment

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Singapore Cruise

February 2015

Singapore to Singapore

Pros: Waiters were great!!

Cons: Excursions were terrible and too expensive, not worth it

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The Crystal Symphony

February 2015

S.E. Asia

Pros: This size ship offers generous room for guests but you feel catered to. It affords 5-6 venues of entertainment each and every night, which is really enjoyable.

Cons: We didn't enjoy the port of Sanya, China as there was too little to see & not quite ready for 'primetime'

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Review

December 2015

Islands Caribbean

Pros: Service and food incredible

Cons: None

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Crystal Continues to Excel

November 2015

Caribbean

Pros: The Staff is amazing as is the Culinary Experience.

Cons: Smallish but completely ample staterooms.

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This ship ROCKS!

October 2015

New England - NYC to Canada.

Pros: If you want it, they will get it or do it. And with a happy face. Something you just don't see anymore. So many people right at your service. Food and drink.....the absolute best. Ports-excellent. Just can't say enough about this cruise line. We spoke to many past Crystal Cruise members and they all said once they cruised Crystal, they never cruise anything else. We understand why.

Cons: Let's see.....truly hard to think of something. Maybe movies in the theater all day, not just twice a day. Really....all I can think of!

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Crystal Cruises

October 2015

Montreal to New York

Pros: Staff was fantastic

Cons: Had to ask for simply things like toilet paper

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Crystal Symphony

January 2015

S.E. Asia

Pros: All inclusive except for shore excursions. Excellent enrichment classes. Great entertainment. Traditional style cruising.

Cons: Might be too formal for some. Staterooms, especially the suites are small.

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Cleanliness & Safety

January 2015

Singapore; Saigon, Vietnam; Malaysian Borneo; Brunei; Surabaya & Bali, Indonesia

Pros: Hand santizers at the entrance of EVERY eating place & someone there to remind you to use it! Public bathrooms had real towels to wipe your hands & tissues to use on the doorhandles. Safety shower mats in the bathroom tubs in the cabins, also good handholds & rails to hang on to when getting in & out or when the ship is rocking & rolling!

Cons: it.

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western europe wayfarer

August 2014

Bordeaux, Amsterdam

Pros: service and accomodations

Cons: Hamburg disembark

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great getaway

August 2014

Dublin to Dover

Pros: all pro

Cons: no cons

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BALTIC CRUISE 7-17 AUGUST

August 2014

BALTIC CRUISE

Pros: Several dining venues, varied entertainment.

Cons: Formal evening should be phased out. It involves packing for a one night outfit, which meant dragging suit and evening gown for two weeks prior to the cruise as were traveling throughout Eastern Europe

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Crystal Symphony March 20, 2017

July 2014

Asia

Pros: Great food, entertainment and service.

Cons: The size of the cabins and closets remain an issue.

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Another wonderful Crystal Cruise Western Europe

July 2014

Dover to Hamburg

Pros: Service, Staff

Cons: None

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The Baltic Sea Cities -- President's Cruise

July 2014

Stockholm, Helsinki, Talinn, St. Petersburg. Rostock, Copenhagen

Pros: All personnel on the ship were courteous and personable. Food was excellent!. We were fortunate to have only one rainy day!

Cons: I would suggest adding a blender machine in the bistro so that blended non-alcoholic coffee drinks could be made (ala Starbucks).

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Amazing way to experience the Baltic

June 2014

Baltic Cruise - Copenhage, Warnemunde, Helsinki, St. Petersburg, Tallin, Stockholm

Pros: All inclusive, lack of overhead announcements

Cons: Excursions were too expensive, Internet was too expensive

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Great review

June 2014

Iceland, Norway, Sweden, Denmark

Pros: None

Cons: None

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What a treat!

May 2014

Cabo, Costa Rica, Panama Canal, Columbia, Grand Cayman, Key West, Charleston and NYC

Pros: Service, food and entertainment

Cons: none

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Crystal Symphony Round Trip Singapore

April 2014

Singapore

Pros: Staff, Itinerary, Shore Excursions

Cons: None

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Kiwis & Koalas Cruise

February 2014

Australia/New Zealand

Pros: Ship Public Spaces, Food & Staff Wonderful!

Cons: Only complaints I heard were that some of the excursions were too far and long bus rides.

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Crystal Symphony

February 2014

Sydney to Bali

Pros: Excellent food and service. Great entertainment.

Cons: Shore excursion costs. TV in staterooms.

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Some changes

February 2014

New Zealand, Australia, Indonesia

Pros: None

Cons: None

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The Lovely Crystal Symphony

December 2014

Bali to Singapore included Indonesia, Malaysia , Thailand and Singapore

Pros: Gorgeous and plentiful Public areas, world class entertainement, enrichment, All-Inclusive

Cons: It is known that cabins are a bit small but I find them ample, comfortable and well appointed.

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Crystal Experience San Diego to Auckland

October 2014

Auckland

Pros: A relaxing way to transfer from the west coast to New Zealand. This certainly was the case with several couples we met who actually live half the year in New Zealand.

Cons: If someone wanted to see more ports this would not be the best choice.

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Black Sea 13th July 20013

July 2013

Black Sea

Pros: Exceptional Level of Service, Fantastic quality of food

Cons: More Children than usual

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Crystal Symphone-Rome to Istanbul-June 27, 2013

June 2013

Italy-Greece-Turkey

Pros: Food, Presentation of food, Service, All inclusive, Laundry facility on every floor, Small Ship

Cons: Wi-Fi should be included and more activities on board.

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Crystal Symphony Glorious

June 2013

Iceland, Norway & Southampton

Pros: Excellent service from all staff; outstanding value with gratuities and drinks included.

Cons: Cabins a bit small unless confirmed in Penthouse accommodations.

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12night Reefs and Rainforest Cruise

February 2013

Sydney to Bali

Pros: The ship was full but at no time did I feel crowded. 900 people. Food was excellent

Cons: -

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Crystal Symphony remains Top Notch

December 2013

South America; Rio to Buenos Aires

Pros: Service, food, entertainment and enrichment. The fabulous new Palm Court, one of the most beautiful rooms on the high sea.

Cons: Passengers are still able to smoke in their cabins but this thankfully stops in January of 2014.

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November 23, 2013 - Miami to Rio

November 2013

SOUTH AMERICA

Pros: Staff/Holiday Decorations/Lectures

Cons: Movies shown did not fit age group.

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Crystal Symphony

October 2013

Canada and New England

Pros: Excellent food, service, and entertainment

Cons: Can't think of any

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Crystal Symphony New Zealand Jan 29, 2013

January 2013

New Zealand North & South Islands

Pros: The ambience of the ship and attitude and willingness of the staff has become a Crystal Signature feel for me.

Cons: The Dining by Reservation only seemed to be for the same times as the fixed seatings.

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Symphony in Australia

January 2013

Australia

Pros: overnights in each port/ movies all pertaining to the destination

Cons: cocktail party for group scheduled day of embarcaton

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