CORONAVIRUS: What You Need to Know
Check back here for important updates on the Coronavirus
Last updated on 02/18/20 - 08:24

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HEALTH ORGANIZATIONS AND INFORMATION

CENTERS FOR DISEASE CONTROL (CDC)
The Centers for Disease Control and Prevention (CDC) is closely monitoring an outbreak of respiratory illness caused by a novel (new) coronavirus first identified in Wuhan, Hubei Province, China. Chinese authorities identified the new coronavirus, which has resulted in more than a thousand confirmed cases in China, including cases outside Wuhan City. Additional cases have been identified in a growing number of other international locations, including the United States. There are ongoing investigations to learn more.
MORE INFORMATION HERE

WORLD HEALTH ORGANIZATION (WHO)

Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death. Standard recommendations to prevent infection spread include regular hand washing, covering mouth and nose when coughing and sneezing, thoroughly cooking meat and eggs. Avoid close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.
MORE INFORMATION HERE

TRAVEL NOTICES AND ALERTS

US DEPARTMENT OF STATE
China Travel Advisory
Level 4: DO NOT TRAVEL
Issued February 2, 2020

PREFERRED PARTNER NOTICES
INDUSTRY
ASTA
CLIA - Update 1 | Update 2 | Update 3

INSURANCE PROVIDERS
ALLIANZ
Issued February 10, 2020
LINK

AIG
Issued February 4, 2020
News has spread about the Novel Coronavirus, also known as the 2019-nCoV or the Wuhan Coronavirus. Originating in China, the CDC has recently announced a confirmed case in the United States. Below are some potential questions and answers intended to provide guidance on how an AIG Travel Insurance product may respond to this situation.

FAQS

  • I have travel booked to Wuhan, China, or to another location with confirmed cases of novel Coronavirus. I am afraid to travel due to the risk of contracting the illness. Does the Trip Cancellation benefit apply?

    • No. The Trip Cancellation benefit provides coverage for specific listed reasons, such as illness or injury, weather conditions, traffic accidents and others. There is no coverage for fear of traveling to a specific destination, even for fear of illness. Please review your policy for more detailed information. The optional upgrade to Cancel for Any Reason coverage would however provide coverage because, as the name states, this coverage allows you to cancel for any reason.
  • If I am quarantined because of Coronavirus symptoms, would the Trip Interruption benefit apply?
    • Most of our travel insurance plans do provide coverage if you are quarantined to an area, which prevents you from traveling or continuing on your trip. Please review your policy for more detailed information.
  • If I were to contract the Coronavirus prior to departure, would the Trip Cancellation benefit apply?
    • Most of our travel insurance plans do provide coverage for an illness, which causes cancellation of travel, provided that the insurance policy was purchased prior to contracting the illness. Verification from your physician will be required in the event of a claim. Please review your policy for more detailed information.
  • If I were to contract the Coronavirus while on my trip, does my policy provide for medical expense benefits?
    • If the disease was contracted during the trip, most plans, which include a Medical Expense benefit, will provide coverage for certain medical expenses such as hospital costs, doctor visits and prescription medication. A doctor must be seen while traveling in order to verify the claim and medical expense benefits. Please consult your policy for more detailed information.
You should always review your Policy of Insurance for additional information about benefits, limitations and exclusions. Note that nothing in these FAQs represents or is intended to represent a guarantee or denial of coverage, or coverage determination, under the Travel Guard insurance policies and we encourage you to file any claim related to Coronavirus you may have under your policy. All information submitted will be reviewed, and your claim will be handled in accordance with the terms and conditions of your policy. If you have any additional questions, please call your AIG Travel sales rep.

MEDJET ASSIST
Issued February 5, 2020

Please be aware that due to restrictions resulting from the Coronavirus, we regret that MedjetAssist and MedjetHorizon services must be suspended in the following countries:

  • China
  • Hong Kong
  • Taiwan
  • Macau

New information and increasing flight restrictions continue to be disseminated from the World Health Organization, the Center for Disease Control and Prevention, and the U.S. State Department. Due to this, Medjet services to additional countries may become restricted in the future.Thank you for your understanding.

More information on the Coronavirus and official updates on areas affected can be found below: 
https://www.cdc.gov/coronavirus/2019-nCoV/summary.html

If you are currently in a restricted or partially restricted area, the State Department contact for emergency assistance, contact: coronavirusemergencyUSC@state.gov

Continued updates on Medjet services and any additional restrictions are available on our website. Click the link on our homepage , or click here (and be sure to check back frequently).


LAND & DESTINATION SPECIALIST PARTNERS
TRAILS OF INDOCHINA
Issued February 6, 2020
Regarding the heightened concerns about the coronavirus outbreak, our main priority is the health and welfare of our clients who are currently travelling and those with upcoming trips with us.

Our staff on-the-ground throughout the region are closely monitoring the situation through official channels, obtaining first-hand, real-time information that we have been sharing through our regular email updates.

We are aware of the extensive worldwide media coverage, although official news outlets have been useful and informative, some other media outlets have been more sensational causing unnecessary panic. Being on the ground and in-country, we would like to reassure you that life continues as normal in countries outside of China. Citizens are advised to be more vigilant and maintain everyday preventive health precautions and avoid crowded places. Governments of most Asian nations have been pro-active in their efforts to deter and contain the spread of the virus by cancelling flights to/from China and closing their borders.

We have had enquiries about our cancellation policy concerning the outbreak. Due to the unprecedented nature of this situation, we have prepared a specific cancellation policy to address this particular case.

As a travel company operating in Southeast Asia for over 20 years, we have certainly witnessed natural disasters, health scares, and economic challenges in this region. And each time, we have overcome these difficulties, returning stronger than before. We are optimistic that this will be the case and look forward to continuing to create exciting travel experiences in Southeast Asia and beyond.

Our Care Team is available to answer any concerns regarding the current situation. Please contact care@trailsofindochina.com.


BEDSONLINE | TRAVELBOUND
Issued February 5, 2020
The deadly coronavirus outbreak that has spread from China does not yet constitute a "pandemic", the World Health Organization (WHO) has said.

On Tuesday, three more Asian countries - Singapore, Malaysia and Thailand - confirmed infections among citizens who had not travelled to China. The death toll now stands at 427 with more than 20,000 confirmed cases around the world - most of them in China. Officials say 425 people have died in China and one in Hong Kong. One death has also been confirmed in the Philippines.

Reactive Policy:
Hotelbeds has approved to apply Force Majeure protocol on a reactive basis at the request of the clients for all domestic/ inbound bookings (both refundable and non-refundable) affected by the Coronavirus outbreak in Greater China. Those affected by the situation will be able to get a refund for their unused services. This policy is for bookings with arrivals from22 January up to 29 February, 2020. Hotelbeds will continue to monitor the situation closely and will update our information and advice if there are any further developments.

KER & DOWNEY
Issued February 5, 2020
Our clients safety and health is Ker & Downey’s number one priority. We are monitoring the outbreak of a virus known as Novel Coronavirus (2019-nCoV) that was first reported from Wuhan, China, through the WHO, CDC and Global Rescue and have contacted all clients affected by the travel advisory. We have actively stopped selling itineraries to China and where clients have trips that include Hong Kong, China or Taiwan in the next few months, we are rerouting them at no additional fee through March 31st.

We are working on cancellations and postponements to surrounding Asia destinations on a case by case basis. As everything we do is custom, each partner we work with has a different plan in place, and we are working with them to create a positive outcome for all involved.

For specific questions on the Coronavirus, please visit the WHO website at https://www.who.int/ith/2019-nCoV_advice_for_international_traffic/en/ and CDC website at https://www.cdc.gov/coronavirus/2019-ncov/faq.html.

The United States Department of State has issued a level 4 alert for China, advising travelers not to travel. For questions, updates or booking inquiries, contact 800-423-4236 in the U.S.

SWAIN DESTINATIONS
Issued January 29, 2020
Swain Destinations is monitoring the outbreak of a virus known as Coronavirus originating in Wuhan China. As of January 21st Swain Destinations stopped actively planning new Itineraries to China. As this outbreak is evolving the details of transmission and risk are not fully known. This stop sell will be in place until the CDC and WHO organizations are confident appropriate containment measures are in place to curve and stop the spread. Swain Destinations is monitoring all surrounding countries for increased risk and safety.

For existing itineraries, we will be working towards rerouting any China components or postponing trips until the United States State Department lifts the Level 4 Travel Alert. As of January 29th, 2020, itineraries to all other destinations are moving forward as normal. We do not believe there is an increased risk traveling to Africa, Australia or New Zealand.

For specific questions on the Coronavirus, please visit the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/faq.html.

Our priority is our travelers safety. Ultimately, it is up to the Traveler to determine the safety of any destination based on the information available. Swain Destinations aligns itself with the United States Department of State, CDC and WHO in matters of destination safety and security.

We will work towards keeping our partners and travelers up to date as information becomes available.

TRAVEL IMPRESSIONS
Issued January 31, 2020
2019 Novel Coronavirus (2019-nCoV) is a virus (more specifically, a coronavirus) identified as the cause of an outbreak of respiratory illness first detected in Wuhan, China. Early on, many of the patients in the outbreak in Wuhan, China reportedly had some link to a large seafood and animal market, suggesting animal-to-person spread. However, a growing number of patients reportedly have not had exposure to animal markets, indicating person-to-person spread is occurring. Signs and symptoms of this illness include fever, cough, and difficulty breathing. Older adults and people with underlying health conditions may be at increased risk for severe disease.
(source: https://www.cdc.gov/coronavirus/2019-ncov/index.html)

FEE WAIVERS
A number of airlines, American, Delta and United among them, have waived fees associated with certain travel changes as a result of the coronavirus outbreak. As aligned with these waivers, we are also waiving associated fees. For more information, please contact your booking agent directly.

DESTINATION ASIA

Issued February 11, 2020
Please find below an update on travel restrictions to countries in Asia, the majority of which only place controls on people traveling from China. There has been minimal change to travel limitations over the past seven days, with new advisories coming from Hong Kong, Malaysia, Vietnam and Laos. Our operations outside of China continue to function as usual with actions implemented in accordance with the WHO's guidelines on preventive measures against the new coronavirus.

HONG KONG: All border crossings have been closed, except for the Shenzhen Bay joint checkpoint, Hong Kong-Zhuhai-Macau Bridge and Hong Kong International Airport.
MALAYSIA: Sabah and Sarawak’s state cabinet announced a ban on all flights from China. Sabah and Sarawak have autonomy over immigration in their territory. The ban has not been imposed by mainland Malaysia. Sarawak state also announced that from 10 Feb, anyone entering Sarawak who has been to Singapore must undergo a self-imposed 14 day home quarantine.
LAOS: Lao Airlines is temporarily suspending several routes to China. The Lao government has also suspended the issuing of tourist visas at checkpoints bordering China.
INDONESIA: The Indonesian government has declared a ban on flights to and from mainland China from February 5th onwards and will not allow visitors who have stayed in China in the past 14 days to enter or transit.
VIETNAM: Vietnam's civil aviation authority has suspended all flights between mainland China and Vietnam. The Vietnamese government has stopped issuing visas to foreign visitors who have been to China in the past 14 days, while also closing several checkpoints in the border province of Lang Son.
SINGAPORE: The Singaporean Prime Minister moved to bar entry into Singapore to all travelers arriving from mainland China, including foreigners who have been there in the last 14 days. Visitors are restricted from entering or transiting through the island nation since midnight on Saturday 01 February.
JAPAN: The Japanese government is now refusing foreign nationals entry to Japan if they have stayed in Hubei within the previous 14 days.
THAILAND, CAMBODIA & MYANMAR: Currently, there are no travel restrictions between these countries and China.

If you want to know more about the new virus and suggested measures to protect health and prevent the spread, then please watch this video provided by the WHO: https://youtu.be/mOV1aBVYKGA

The WHO has a dedicated page for Q&A on coronavirus: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

WHO does not recommend any specific health measures for travellers. In case of symptoms suggestive of respiratory illness either during or after travel, travellers are encouraged to seek medical attention. Destination Asia advises its clients to reconsider all non-essential travel to China until the end of February. We will provide regular updates to assist with making decisions for trips arriving in March 2020 and beyond.

You can read this update and previous ones related to novel coronavirus on our website by clicking here.


IMPERIAL TOURS
Issued January 29, 2020
For January and February tours, Imperial Tours has provided full refunds. We are in the process of postponing March tours. With later tours, we have told people that we are monitoring the situation and will contact them in mid-February with an assessment.

What we learned from SARS in 2003 is that after the government acted there was a relatively quick effect. If this virus follows the same path as SARS we expect that, given the government put in place far-reaching measures on about January 24, we should expect to see results from about February 7. For this reason, we are telling clients that we will contact them again in mid-February to review the situation.

In these circumstances, all China suppliers are very understanding with cancellation conditions.


WINDOWS TO JAPAN
Issued January 31, 2020
We are reminded again of the fragility of human life and our small planet, as well as the fragility of our unique amazing profession. We are now in a time where we must embrace together the challenges of the coming weeks and months as we have before – with respect, understanding, partnership and care. Working together in such partnership, we will definitely make it through. Our hearts goes out to the people affected by the coronavirus. Our thoughts, moving forward, are also with the many people whose livelihoods are now at risk.

On January 30th the World Health Organization declared a Global Health Emergency due to the coronavirus. Due to the declaration of the WHO, and though the WHO stated specifically that they do not call for a stop to traveling to other countries, our cancellation policy will be changed for this event as detailed below.

The below cancellation policy is based on a general assessment of the situation, as well as based on the SAARS event in 2003. We will continue monitoring the situation as we go, and will adjust accordingly.

Cancellation Policy
* The below conditions are based on past experience (like the SAARS case in 2003) however we will monitor and adjust as the situation evolves.** We are your partners, so if you need us to make an exception, please let our team know. You can always contact me, Avi, at +81-90-6370-1922 or avi@windowstojapan.com

Should your guests like to cancel their tour to Japan in the coming spring season (Until the end of May) WTJ will refund all deposit and any payment made for the tour.
We do suggest, and I believe this is of your interest as well, in cases of guests canceling their spring arrival, to look for alternative days for their travel, and to use and the deposit or payment already made towards the new dates. No extra charges for moving the tour dates will be applied. We will do our best to keep the same services and the same total tour rate as during the original dates, however, the tour total rate might change due to availability and rates for the actual new dates of the new tour, in which in case, the guests will have the right to cancel their tour with no penalty.
We will continue working on tours that are already in process (also tours from now to end of May) if requested by you.

For tours coming from June 1st onward: cancellation will stay the same as our usual policy, but will be reconsidered as the development of the situation goes. We will update again, at latest by the end of February regarding the situation. If you need our assistance here in the interim, do feel free to reach out.

So What’s Next

  • Please do let us know ASAP if any of the spring tours (from now to the end of May) are canceled.
  • Let us know if the guests would like to set another date for their travel or would like any payment to be paid back to you/the guests.
  • If you need any advice (not sure if to come or not etc.) please contact me, Avi, at +81- 90-6370-1922 or avi@windowstojapan.com
  • Please note that due to the situation, generally speaking we will stop receiving ANY new inquiries for the spring (unless guests really insist to visit Japan, which then we will ask for a nonrefundable deposit up front).
  • We also would like to ask you to hold new tour requests which are for later dates (After the end of May 2020 ) until the end of February, as we have to put our effort into dealing with issues related to the spring season coronavirus.
  • For existing requests for touring after May 2020, we will continue dealing with them as usual.
*Please do remember that the daily life in Japan continues exactly the same as before, same as in your and your guests’ own country, so we do hope you will pass this message to your guests.

G ADVENTURES
Issued February 10, 2020
Following the outbreak of Coronavirus in China, G Adventures can confirm that all travellers and staff are safe and well.

As a result of elevated travel warnings and an official notice issued by China’s Ministry of Culture and Tourism requesting local travel companies to suspend travel services for all groups until further notice, G Adventures has cancelled all trips to China up to and including 31 March, 2020. Travellers have the option to postpone their trip, transfer to an alternative tour, or to cancel and receive a full refund.

With regards to G Expedition, and in line with recommendations from industry bodies, including Cruise Lines International Association (CLIA) and International Association of Antarctica Tour Operators (IAATO), G Adventures will deny boarding to any traveller who has been to, or travelled through mainland China, including Hong Kong and Macau within 14 days of embarkation of the scheduled Spirit of Shackleton departure on 11 February 2020. Travellers who have had close contact with, or have cared for, anyone suspected or diagnosed with Coronavirus within the last 14 days will also be denied boarding.

G Adventures is proactively reaching out to travellers and agents to advise them of this cancellation policy. A full refund of the price paid for tour, or future travel credit for 110% of the amount paid for the tour will be available to travellers who are affected. As this situation is evolving quickly, travellers are asked to liaise with their agent or G Adventures directly for updates to the policy.

All other G Adventures trips will continue to operate as normal. The safety and wellbeing of travellers continues to be our top priority and our local team continues to monitor the situation and update travellers and agents on any changes to future departures and flights.

Travellers and agents with questions are asked to contact our sales team by telephone or email at the following numbers / email:

Toll-free, North America only: 1 877 277 9854
From the UK: 0344 272 0000
From Australia: 1 300 796 618
From Outside North America, Australia and the UK: +1 416 260 0999
Email: experience@gadventures.com

CRUISE LINES
PRINCESS CRUISES
Issued February 11, 2020
LINK


HOLLAND AMERICA LINE
Issued February 7, 2020
LINK

OCEANIA CRUISES
Issued February 8, 2020
LINK


CARNIVAL CRUISES
Issued January 31, 2020
Our highest responsibilities include the health and safety of our guests and crew. We are closely monitoring the spread of the Coronavirus that was first detected in Wuhan City, Hubei Province, China. Although the risks to our guests and crew are low, our medical experts are coordinating closely with the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) to implement any recommended screening, prevention and control measures for our ships.

In accordance with guidance received from Cruise Lines International Association, and with the health and safety of guests and crew in mind, cruise lines, including ours, will also be implementing travel restrictions. Accordingly, all guests who have traveled to China in the last 14 days prior to their embarkation day will not be allowed to sail.

The Bahamian government has also informed cruise lines that guests who have been to China in the last 20 days before their arrival date in the Bahamas will not be allowed to disembark in a Bahamian port of call. If you or your clients have been to China in the last 14 days prior to embarkation day or if you or your clients are booked on a Bahamian itinerary and visited China in the last 20 days prior to your scheduled arrival in the Bahamas, please contact Guest Services at 1-800-CARNIVAL so we can discuss your situation and handle as appropriate.

All guests and travel advisors with impacted sailings have been advised, please see letters that have been distributed to guests with bookings on any Bahamas and non-Bahamas sailings through February 3, 2020. We will send communication for any impacted future sailings as it becomes applicable.

We sincerely regret any disappointment this may cause and ask for your understanding.

REGENT SEVEN SEAS CRUISES
Issued February 11, 2020
The below envogram was sent fleetwide to all bookings that sail between Feb. 12 and April 8 (excluding VOY200212 & A) / VOY200301 & A / VOY200313 & A).

It details the current policies in place regarding the Coronavirus across our entire fleet.

Policy Highlights from Envogram:

  • Guests who hold a Chinese, Hong Kong or Macau passport, regardless of residency, will not be allowed to board any of our ships on voyages between February 8 and April 8, 2020. Please contact your Travel Advisor or Regent Seven Seas Cruises’ Reservations Department to assist with canceling your cruise if you meet this criterion.
  • Guests who have traveled from, visited or transited via airports in China, Hong Kong or Macau within 30 days of their voyage embarkation, regardless of nationality, will not be allowed to board any of our ships. The standard incubation period recognized by the WHO and US CDC for this virus is 14 days. Please contact your Travel Advisor or Regent Seven Seas Cruises’ Reservations Department to assist with modifying your upcoming travel and/or canceling your cruise if you meet this criterion.
  • For all guests, we will continue standard pre-boarding health reporting and evaluation. Any guests who appear symptomatic are subject to pre-boarding medical evaluations including but not limited to temperature checks as deemed necessary.
  • Any guest who exhibits symptoms of any respiratory illness while on board will be subject to additional screening at our onboard Medical Center and may be subject to potential quarantine and disembarkation.
  • We have implemented additional cleaning and disinfection protocols on board all voyages. These protocols will be enforced in addition to our already rigorous sanitization standards in place.
  • Our crew members who have traveled from, visited or transited via airports in China, including Hong Kong and Macau, within 30 days will not be allowed to board our ships. Crew members with passports from China, Hong Kong or Macau will not be allowed on board our ships.

NORWEGIAN CRUISE LINE
Issued February 17, 2020
LINK
***
Issued February 13, 2020

Norwegian Jade's 2/17 sailing cancelled
LINK


ROYAL CARIBBEAN CRUISE LINE
Issued February 10, 2020
LINK


UNIWORLD BOUTIQUE RIVER CRUISE COLLECTION
Issued February 4, 2020
Uniworld Boutique River Cruise Collection is closely monitoring the news of the Coronavirus, and while our upcoming itineraries have not been impacted, guests traveling from mainland China and Hong Kong are subject to the restrictions being implemented by the countries we travel in. We are giving those guests, as well as guests booked on upcoming cruise-tours in China, the option to reschedule to a later date.

We have always and will continue to employ stringent safety and sanitation protocols on each and every one of our ships, including regular sanitizing and maintenance of all public spaces and surfaces, the thorough cleaning of statereooms on a daily basis, and the requirement all of our guests and crew to sanitize their hands when coming back onboard the ship each day and before all meals. We take this, and all matters regarding the safety of our guests seriously, and will continue to track the situation.

CUNARD
Issued February 4, 2020
The Foreign & Commonwealth Office has now advised against all but essential travel to mainland China, excluding Hong Kong. However, as a precaution, and having taken counsel from the relevant authorities and the health professional bodies we have made the decision to cancel our call to Hong Kong and replace it with Singapore on exactly the same dates. Although the risk to our guests and crew is very low, we are closely monitoring the situation. Our medical experts are coordinating closely with the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) to implement control measures for our ships.

Guests and crew who have visited mainland China (including Hubei Province) within the last 14 days will not be permitted to board the ship.

Our Pre-Boarding screening will be conducted for all guests in all embarkation ports with further medical evaluation if necessary. All guests and crew who visit our onboard Medical Centre with symptoms of any respiratory illness will be risk assessed for coronavirus and action taken as necessary. Additional environmental disinfection onboard will be performed in accordance with our regular stringent cleaning and sanitation protocols.

All affected cruises are below:
1. Queen Mary 2 – Hong Kong – 18/19 Feb – replaced with Singapore on the same dates
2. Queen Elizabeth – Hong Kong – 31 March – tbc – we will continue to monitor
3. Queen Elizabeth – Shanghai – 4/5 April – tbc – we will continue to monitor

We are currently reviewing all itineraries and will be in contact with guests when alternative arrangements have been made.

SEABOURN
Issued February 13, 2020
Concerning Ovation February 15 Sailing
ADVISOR LINK
GUEST LINK
***
Issued February 5, 2020
For guests booked on Seabourn Ovation in Asia, in light of new restrictions throughout the region on travelers coming from Hong Kong, disembarkation on Saturday, February 29 (departed on February 15) will now take place in Singapore rather than Hong Kong. Guests who have purchased their air through Seabourn’s Flight Ease will have their return flights rebooked to depart from Singapore rather than Hong Kong at our expense. Guests with independent travel arrangements should rebook their air to depart from Singapore’s Changi Airport no earlier than 12:30 PM on Saturday, February 29. Guests arriving for the February 29, 2020 voyage aboard Seabourn Ovation should also rebook their travel to depart from Singapore rather than Hong Kong.

All sailings aboard Ovation in Asia from the February 15 departure through March 14 will not visit China, including Hong Kong, Taiwan and Macau. Itinerary revisions and related policies for these cruises, where necessary, will be communicated to guests and their travel advisors. Similar policies as noted above will apply for guests with Flight Ease, independent air and Seabourn pre- and post-cruise hotel arrangements.

Most airlines and hotels are allowing guests to change travel plans involving China with no penalty, but should you incur expenses related to adjusting your travel plans we recommend you retain your receipts to support a claim with your travel insurance.

For guests who sail and are required to modify their flights as a result of a change to embark/debark port we will cover up to $250 per person in airline change fees for carriers who are charging fees. This excludes fare differences. Proof should be sent to the following address and compensation will be issued in the form of an onboard credit.

CELEBRITY CRUISES
Issued February 6, 2020
LINK

CRYSTAL CRUISES
LIVE UPDATES
***
Issued February 13, 2020

I wanted to make you aware that due to new restrictions from Singapore regarding ports of embarkation, four Crystal Symphony “Getaway” sailings have been cancelled:

  • OCS200223-07 (Feb. 23)
  • OCS200309-07 (March 9)
  • OCS200323-08 (March 23)
  • OCS200405-08 (April 5)
The below communication was part of a letter sent to Travel Advisors with guests booked on those sailings. Guests booked on those sailings were also sent a communication advising them of the cancellations and options.

This is an example: The individual letters are specific to the date affected.

Dear Valued Travel Partner,
Further to our communication yesterday regarding the canceled February 23 Getaway voyage, we are pleased to extend your clients the choice of accepting the 100% Future Cruise Credit previously offered, or a new option of receiving a full refund of the cruise fare paid. Please note, your commission will be protected should they choose the new full refund option. Regardless of their decision, please advise us of their choice no later than the day before the date the voyage was to begin, XXX, 2020. (this varies due to the departure dates of the voyages: all is detailed in the letter sent to the Advisor and to the guest.
***
Issued February 7, 2020

Given the ongoing situation and the closings of ports in Asia including Taiwan, Crystal has made changes to several itineraries in February, March and April. We are finalizing the day-by-day itineraries as we are working to maintain as many of the original ports as possible. Revised itinerary details will be forthcoming within the week. Please note that any calls into Taiwan will be replaced with Singapore.

We know this disruption to our guests’ planned vacation is disappointing. In recognition of the changes to the itinerary as well as the change in the embarkation/disembarkation port, Crystal will offer guests who sail a Future Cruise Credit (FCC) of 50% of the base cruise fare paid (up to 15 days of the voyage). The FCC can be used on any of Crystal’s experiences including Ocean, River, Expedition and Yacht for voyages commencing on or before April 2021.

Due to the fluidity of the situation, we understand that guests may want to defer their vacation to a later date. If they choose not to sail, they will receive a 100% FCC of the cruise fare paid that can be used on any of Crystal’s experiences including Ocean, River, Expedition and Yacht for voyages commencing on or before April 2021. For this option, they must advise Crystal at least 72 hours prior to the ship’s departure.

Guests who booked their air through Crystal and choose to sail, will need to advise Crystal’s air department as soon as possible and no later than 5 days prior to embarkation date in order to be rebooked on new flights. We will communicate their new travel arrangements as soon as they are confirmed.

Guests who made independent travel arrangements will need to check with their travel advisors or directly with their airlines and hotels once they receive the revised voyage itinerary.

On behalf of all of us at Crystal, we thank our guests and travel partners for their understanding and patience and for entrusting us with their cruise vacation. Booked guests and travel partners are being notified directly of this update.


SILVERSEA CRUISES
Issued February 10, 2020
Below is an updated statement from Silversea regarding coronavirus.

  • Guests who have traveled from, visited, or transited through airports in China, including Hong Kong and Macau, within 15 days of their voyage embarkation, regardless of nationality, will not be allowed to board any of our vessels. The standard incubation period recognized by the WHO and US CDC for this virus is 14 days.
  • Guests who are denied boarding will be issued a refund
  • For all guests, we will continue standard pre-boarding health reporting and evaluation. Any guests who appear symptomatic are subject to pre-boarding medical evaluations including but not limited to temperature checks as deemed necessary.
  • Any guest who exhibits symptoms of any respiratory illness while on board will be subject to additional screening at our onboard Medical Center and may be subject to potential quarantine and disembarkation.
  • We have implemented additional cleaning and disinfection protocols on board all voyages. These protocols will be enforced in addition to our already rigorous sanitization standards in place.
  • Our crew members who have traveled from, visited or transited via airports in China, including Hong Kong and Macau within 15 days will not be allowed on board our ships.
  • Singapore and the Philippines are not currently allowing Chinese nationals to disembark at their ports. Guests with a Chinese passport who are traveling on voyages that disembark in one of these regions will not be allowed on board our ships. If additional port restrictions are put into place we may have to modify this policy as needed.
  • Guests who are denied boarding due to this will be issued a refund.
  • The above measures will remain in effect until further notice and are subject to change at any time as we evaluate the situation and continue to consult with local health authorities as well as the WHO and US CDC.

WINDSTAR CRUISES
Issued February 6, 2020
LINK

VIKING CRUISES
Issued February 7, 2020
OCEAN
We are monitoring the Wuhan coronavirus situation closely and are aware of the travel advisories issued by the U.S. State Department on January 30, 2020, in addition to updates issued by the Centers for Disease Control and the World Health Organization.

As the safety and security of our guests and crew is always our top priority, we have implemented enhanced health screening procedures for all guests boarding our vessels within the next 90 days. All guests will be asked to complete a health care questionnaire at the time of embarkation. Please note, any guests who have traveled from or through mainland China within 14 days of beginning their trip with Viking, will not be permitted to embark the ship.

For sailings scheduled to visit the area within the next 90 days, we will be replacing Xiamen and Hong Kong with Singapore. Guests on impacted itineraries and their travel agents will be contacted directly within the next two weeks.

RIVER
We are monitoring the Wuhan coronavirus situation closely and are aware of the travel advisories issued by the U.S. State Department on January 30, 2020, in addition to updates issued by the Centers for Disease Control and the World Health Organization.

Viking has cancelled all itineraries that feature a Yangtze River sailing during the months of March – June, 2020.

Additionally, we have implemented enhanced health screening procedures for all guests boarding our vessels within the next 90 days. All guests will be asked to complete a health care questionnaire at the time of embarkation. Please note, any guests who have traveled from or through mainland China within 14 days of beginning their trip with Viking, will not be permitted to embark the ship.

AIR PARTNERS
EVA AIR
Issued January 24, 2020
LINK

EMIRATES

Issued February 4, 2020
Due to the Coronavirus situation, Emirates commercial passengers and Skywards members who have purchased tickets to travel to/from Mainland China & Hong Kong may be offered the following options. If you are unable to rebook as per guidelines stated in this email, please email salessupport.usa@emirates.com for a waiver. This waiver supersedes all previous waivers published on this situation.

Rebooking of tickets
Waiver permitted on:

  • Travel into/out of Mainland China for both online & offline points.
  • Travel into Hong Kong from the Network.
  • Customers who have commenced journey and returning from Hong Kong .
  • Travel dates covered : January 28, 2020 - February 29, 2020.
  • Where waiver was earlier committed to customers originally traveling from January 23, 2020 will be honoured.
  • Customers can opt to change their flights within 14 days than originally booked.
Re-routing & Re-issue of tickets

  • Reroute permitted for customers listed under Rebooking option (Bullet 1).
  • Reroute permitted to select destinations FOC if original travel date is on / before February 29, 2020.
  • Destinations permitted for reroute : DXB, DPS, HKT, MNL, CEB, CRK, BKK, SIN, KUL, HAN, PNH, MRU, SEZ, NBO, DAR, CMN, TUN, ADD, JNB, DUR, CPT.
  • Offer reroute within 14 days than originally booked in same RBD.
Emirates will not provide onward transportation or booking beyond the preferred destination.

General Guidance

  • All reissue charges shall be waived.
  • Only one FOC (free of charge) change shall be permitted per ticket.
  • The Emirates portion should be booked in the original RBD. If the original RBD is not available on one of the EK flights, rebooking is allowed at one level higher RBD in the same cabin.
  • Change of destination: The value of the existing ticket may be used towards the purchase of a new ticket. If the new fare is higher than the existing ticketed fare, then the fare difference plus any applicable taxes are payable by the passenger. If the new fare is lower, the difference is NOT refundable.
  • The reissued ticket should be endorsed “INVOL REROUTE – XXXX”.
Failure to add above mentioned endorsement message may result in debit memos.

Cancellations & Refunds
The following options may be offered to passengers who wish to cancel their trips:

  • Refund permitted for customers listed under Rebooking option (Bullet 1).
  • Refund permitted only on unutilized portion of a ticket with travel dates January 23, 2020 - February 29, 2020 (both dates inclusive). Outside this period refund charges will be applicable as per fare terms and conditions.
All refund charges are waived irrespective of fare brand.

  • Fully unused tickets: Full refund for fully unused tickets can be offered. Please email salessupport.usa@emirates.com for a waiver.
  • Partially used tickets: - Refund is allowed for partially used tickets in the order listed below. Please email salessupport.usa@emirates.com for a waiver.
    • Residual amount after deduction of applicable one way fare for utilized portion
    • 25% of base fare only, in the absence of one-way fare or if applicable one-way fare is higher than the original fare collected.
  • In all cases of disruptions when a fee/refund is waived, an e-mail needs to be sent to salessupport.usa@emirates.com for prior approval.

For any other questions or rebooking assistance, please email salessupport.usa@emirates.com. Failure to add above mentioned endorsement message or follow these procedures may result in debit memos.

FIJI AIRWAYS
Issued February 4, 2020
Statement from Samoan Government on travel to China
LINK


NEWS OUTLETS AND REPORTS

BLOOMBERG NEWS
The Airlines Halting China Flights as Virus Outbreak Spreads

TRAVEL MARKET REPORT
Coronavirus Impact on Travel Continues to Grow

TRAVEL AGENT CENTRAL
10 People on Diamond Princess Test Positive for Coronavirus

WASHINGTON POST
Coronavirus Live Updates

CNN
European Union Could Consider Border Closings if Coronavirus Escalates
US Travel Restrictions Go Into Effect to Combat Coronavirus
Coronavirus outbreak: Latest news and updates

BBC
Coronavirus: Live Updates