Holland America Line : Amsterdam
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Cruise Reviews

Overall Rating:
Based on 22 reviews

Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.

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Exceeded Expectations   
September 2019

Alaska

Pros: Food, staff, amenities
Cons: No vegan "ice cream" cones (ie Sorbet) in Lido buffet. Had to request CC on public TV.
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Two week Alaska.   
August 2019

Alaska

Pros: None
Cons: None
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Alaska 14 day   
July 2019

alaska

Pros: everything except cabin noise
Cons: cabin noise from above cabin 3395 3 am to 7 am and 7 pm to 11 pm
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No Title   
January 2019

World cruise

Pros: The CREW. I cannot stress enough how precious they are to this sailing. You get to know them and their families and they know everything you want from your request for a straw to how many sugars and when you want your tea. The itinerary and activities bring passengers back year-after-year. It is a "community" ship with knitting for hospitals in Seattle to arts and crafts to lectures to Tai Chi to painting to cooking to computer classes, etc...there is not enough time to do it all.
Cons: Shore excursions are expensive and in large coaches. Meat seemed a bit difficult to get cooked as requested. Next ship upgrade is May 2020 and they will replace all the bathrooms, plus more.
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alaska cruise   
May 2018

Alaska

Pros: staff was excellent
Cons: entertainment
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As good if not better than last time   
July 2017

Alaska

Pros: Great staff, great entertainment and great food.
Cons: Customs was slow to show up on debarcation, I'm sure some missed their flights. A very stressful end to an otherwise great trip. But it was customs, not Holland America Lines. However, they coulod have kept us better informed as to what was happening.
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2017 World Cruise on board the M/S Amsterdam   
January 2017

World Cruise

Pros: GREAT Staff/Crew; Happy hour each night; Spacious Cabin; Fellow Passengers; Several surprise gifts; Great ports of call
Cons: Only lasted 111 days! :(
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Mixed Bag   
September 2016

Alaska

Pros: Most of the staff is very good. Neptune Suites are very nice and spacious.
Cons: Food was very average including the Pinnacle Grill. Production shows were not as good as most cruise lines.
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Alaska cruise   
September 2016

Alaska & Canada

Pros: Great service and staff very friendly
Cons: Entertainment in dance club sparse
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Around the World on the MS Amsterdam   
April 2016

World Cruise

Pros: Small Ship, Un-matched Service, Amazing Itinerary, Large Staterooms, Diverse Menus
Cons: Lacking Entertainment, Very Salty Food, NO Unlimited Internet Package, Poor Internet Connections
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World Voyage MS Amsterdam   
April 2016

World Voyage. South Pacific, Australis, Indonesia, Asia, Europe, Middle East

Pros: Food, service, itinerary
Cons: Entertainment
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World Cruise Segment - Hong Kong to Dubai   
March 2016

Hong Kong to Dubai

Pros: Very interesting ports. Great port lecturer. She could tell great details about the cities and people. Service was great. Ship took precautions in case of pirate activity which was reassuring and interesting.
Cons: None
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Maury's Review   
March 2016

Hong Kong, Vietnam, Cambodia, Singapore, Thiland, Sri Lanka, UAE

Pros: Great trip
Cons: Horrible internet access, lousy wine selection
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Alaskin Cruise   
September 2015

Alaska

Pros: Restful, peaceful, picturesque scenes, privacy, too many to state
Cons: none
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GRAND VOYAGE   
January 2015

WORLD ITINERARY

Pros: GREAT CREW,FOOD,ENTERTAINMENT,ACTIVITIES,ETC
Cons: OLD SHIP,INTERNET PROBLEMS FREQUENTLY,POOR SHORE EXCURSIONS
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Last leg of 2014 World Cruise   
April 2014

South Africa

Pros: Holland America's service level and crew are wonderful
Cons: Anytime dining not available on the world cruise. Missed ports due to virus outbreak
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African ports cut in half without notice   
April 2014

Cape Town, Namibia, St Helena, Ascention Island, Cape Verde islands, Caribbean

Pros: Lots of ceremonies with free champagne, local entertainments, free DVD's, educational speakers, very very clean ship, perfect sunny weather and a smooth ride
Cons: An elite very senior clique of guests who sail the entire 115 day itinerary rules the roost. I really did like the Captain alot and believe there should be a VERY clear policy related to changing itineraries that is available to Captains who might be bullied by some powerful guests who have fears.
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Segment 3 of World Cruise (Hong Kong to Cape Town)   
March 2014

Segment 3 of 2014 World Cruise Hong Kong to Cape Town

Pros: Ship size is perfect for the world cruise itinerary. We docked in all ports with the exception of Phuket, where we tendered. And 900 passengers was just right too…it gave everyone a nice chance to interact with familiar faces and meet new people as well.
Cons: The internet on board was a newly installed system that had not been tested sufficiently. This presented ongoing communication problems for passengers and lots of dissatisfaction and complaining. This was not handled well from a customer service perspective by Holland America, which finally announced a refund of 50% for internet fees.
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Holland America World Cruise 2015   
January 2014

Ft. Lauderdale - Sydney

Pros: Great cruise made especially wonderful by HAL's terrific staff.
Cons: Only complaint was that the public rooms were sometimes too cold, especially the main theater for lectures in the morning.
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7-night Alaska cruise from Vancouver   
July 2013

Alaska

Pros: Great accommodations, friendly staff, smaller ship
Cons: A little more variety in the breakfast buffet would be nice
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Wonderful Midsize Ship   
March 2013

South East Asia

Pros: Itinerary, cuisine, staff
Cons: None
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World Cruise Segment One - Ft Lauderdale- Auckland   
January 2013

Grand World Voyage

Pros: The service level and attentivness of the officers and ALL crew members cannot be matched anywhere in my opinion
Cons: I think that the entertainment on a World Voyage should be of a higher level (as is Cunard's entertainment), There were some definitely highlights, but was not overly impressed by the quality of most of the entertainment in the show room.Cruise director is WONDERFUL though and knows every passenger.
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